Location: Netcare Linmed Hospital
About the Vacancy
Netcare is currently seeking a receptionist to join their dynamic healthcare team, emphasizing the importance of exceptional customer service. The ideal candidate will be responsible for attending to the needs of patients, customers, and visitors, ensuring that all interactions are conducted within professional and legislative boundaries. This role is crucial in creating a welcoming environment that reflects Netcare’s commitment to quality care and patient satisfaction.
A significant aspect of the receptionist’s duties includes handling all admission documentation. This involves meticulously collecting and processing necessary paperwork, ensuring that patient information is accurate and complete. The receptionist will also be tasked with contacting relevant persons for verification when required, thereby facilitating a smooth admission process. Attention to detail and strong communication skills are essential to effectively manage these responsibilities.
In addition to admission tasks, the receptionist will be responsible for capturing patient details into the system. This data entry is critical for maintaining accurate records and ensuring efficient patient flow within the healthcare facility. The ability to navigate electronic health records and other administrative systems is vital, as it supports the overall functionality of the reception area and enhances patient care.
Lastly, the receptionist will assist with various general reception duties, which may include answering phone calls, scheduling appointments, and providing information to patients and visitors. By fulfilling these responsibilities, the receptionist plays a key role in the operational efficiency of the facility, contributing to a positive experience for all who enter. Netcare values professionalism, compassion, and efficiency, making this position essential for upholding the organization’s high standards.
Requirements:
- Grade 12 or an equivalent NQF level 4 qualification.
- Previous reception experience, ideally in a hospital setting.
- Proficient in Microsoft Office applications.
- Experience with SAP is a plus.
- Assist patients in accurately completing necessary forms and documents.
- Collect and record admission and discharge information professionally and promptly, focusing on the needs of patients and visitors.
- Conduct risk assessments for clients regarding affordability in compliance with the National Credit Act.
- Proactively identify financial risks and communicate them to patients and the internal risk management team as per established protocols.
- Collect payments following procedures and prepare daily financial registers, ensuring accountability for receipting functions as outlined in policy.
- Manage the flow of information among doctors’ offices, patients, medical schemes, managed healthcare companies, and other service providers.
- Maintain administrative records in the system and report statistics as needed.
Application process
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to simphiwe.ngobese@netcare.co.za
Closing Date: 23 September 2024