Motor Administration Consultant x2

Company: Sanlam Group

Location: Parktown, Johannesburg

About the Company and the Job

Sanlam Group is a leading financial services provider headquartered in South Africa, with a rich history dating back to 1918. It has grown into a diversified financial conglomerate, offering a wide range of products and services including insurance, investments, asset management, and financial planning. With a strong presence in South Africa and operations in several other African countries, as well as internationally, Sanlam serves millions of customers worldwide. The company is known for its commitment to financial stability, innovation, and long-term wealth creation for its clients. Through strategic partnerships and a focus on sustainable growth, Sanlam continues to be a trusted partner in helping individuals and businesses achieve their financial goals.

This role aims to guarantee that vehicles towed arrive at the designated Santam destination efficiently, minimizing storage and towing expenses. Additionally, it involves monitoring the repair process of motor claims post-assessment to prevent delays and ensure clients receive their vehicles within the agreed-upon repair time. Responsibilities also include processing payments, approving non-cash transactions, addressing escalations and complaints related to outstanding payments and repairs, closing claims, managing open orders, following up on outstanding invoices, reconciling supplier payment reports, and handling any necessary administrative tasks.

QUAILIFICATIONS & EXPERIENCE

• Matric
• Fully computer literate (MS Office)
• Any previous claims handling, pre-support and or post support experience is advantageous
• Knowledge of ClaimCentre, Avaya, Abuntex, Dreamtec and BPM will be an advantage

SKILLS

• Ability to verify and interpret policy and appraisal detail
• Good communication skills    Telephonic skills
• Ability to handle conflict and negotiate
• Business ethics
• Excel
• Conflict Handling

COMPETENCIES

• Problem solving.
• Information Seeking
• Producing creative solutions.
• Adapting to changing circumstances.
• Performing under pressure.
• Deciding & initiating action.
• Teamwork and cooperation
• Customer Service Orientation

Closing Date: Not Specified

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